Here is the email -- reprinted in the post -- that was sent to the TechCrunch writer.
TechCrunch's issue with Moviefone is that by sending this email, we, in their words, "asked us to change our post. It's not just sad, it's wrong."
Hope you're having a good time at SxSW and that it's not been too crazy busy for you!
First wanted to thank you for covering Source Code/attending the party, etc. But also wanted to raise a concern that Summit had about the piece that ran. They felt it was a little snarky and wondered if any of the snark can be toned down? I wasn't able to view the video interviews but I think their issue is just with some of the text. Let me know if you're able to take another look at it and make any edits. I know of course that TechCrunch has its own voice and editorial standards, so if you have good reasons not to change anything that's fine, I just need to get back to Summit with some sort of information. Let me know.
I wanted to take this opportunity to clarify a few things.
1) The person who wrote that email was not acting in an editorial capacity. That person's job is to act as an intermediary between the studios and editorial -- not to dictate content, nor to weigh in on the content of Moviefone or any other AOL site. In fact, the presence of a person with that role is just one means we have of ensuring editorial integrity on Moviefone.
2) This is important: We never told TechCrunch to change the post in any way. A publicist at Summit reached out asking if we could convey the studio's feedback to TechCrunch. We did so. If the editors had responded that they declined to edit the post -- which, naturally, is entirely their call -- we simply would have conveyed that information back to Summit.
The reality of our situation is that, as a movies site, we work with movie studios every day, and it is in our best interests to stay on good terms with them. Staying on good terms with studios means that we will relay information if asked. It does not mean that we would ever force a writer or an editor to edit their work for the sake of a studio -- or anyone else.
We take editorial integrity seriously at Moviefone, and it's painful to be depicted as a pawn of the studios when that is emphatically not the case. You may think it unseemly for a studio to request changes in an article; that's certainly your right. But the accusation of pandering on our part or crossing an editorial line is, to my mind, completely unfair, and I would hope that a reasonable reader would be able to recognize the situation for what it is -- overblown and unwarranted.